1. We respect your privacy

For Every Home (ABN [71 674 165 158]) (“For Every Home”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. We are an Australian online retailer. This policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (CTH) and the Australian Privacy Principles (APPs).

2. What is personal information?

“Personal information” is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not. This may include your name, contact details, delivery address, payment details and order history. Sensitive information is afforded higher protections under the Privacy Act.

3. Types of personal information we collect

4. How we collect your personal information

We collect information directly when you:

• place an order or create an account;
• contact us via email, phone, chat or social media;
• subscribe to newsletters or participate in promotions, reviews, or surveys; or
• use our website (including via cookies and similar technologies).

We may also collect information from:

• payment processors, delivery partners and IT/marketing providers;
• analytics and anti-fraud tools; and
• public sources (e.g. social media) where you interact with us.

5. If we cannot collect your information

If you choose not to provide requested information, we may be unable to fulfil your order, process a refund, or provide certain services or updates.

6. Pseudonyms and anonymity

You may use a pseudonym or remain anonymous for general enquiries. Accurate details are required for orders, delivery, and returns.

7. How we use and disclose your information

We use and disclose personal information to:

• process orders, arrange delivery and manage returns/warranties;
• take payments and issue invoices or refunds;
• provide customer support and communicate order updates;
• improve our website, services, and product range;
• send marketing (where you’ve opted in) — you can opt out anytime;
• detect and prevent fraud or unauthorised activity; and
• comply with legal and regulatory obligations.

We may share information with trusted third parties strictly for these purposes, including:

• payment gateways (e.g. PayPal, card processors);
• couriers and logistics partners;
• IT hosting, email, and marketing service providers; and
• professional advisers (legal, accounting).

Third parties are provided only what they need and must keep it confidential.

8. Overseas disclosure

While we primarily operate in Australia, some service providers (e.g. cloud/email/analytics) may store or process data overseas. We take reasonable steps to ensure comparable safeguards consistent with Australian privacy law.

9. Security of your information

We use administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Internet transmission is not fully secure; we cannot guarantee absolute security.

10. Access to & correction of your information

You may request access to, or correction of, personal information we hold about you by emailing privacy@foreveryhome.com.au. We may need to verify your identity and may charge a reasonable fee where permitted by law.

11. Complaints

If you have concerns about your privacy, contact us at privacy@foreveryhome.com.au. We’ll investigate and respond promptly. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

12. Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. The latest version will be published on our website.

13. Website usage

(a) When you visit our website

We may collect aggregated technical information (browser type, OS, referring site, page interactions) to improve user experience.

(b) Cookies

Our site uses cookies to enable core features and personalise content. You can disable cookies in your browser settings, but some features may not function correctly.

(c) Third-party sites

Our site may link to external websites. We are not responsible for their content or privacy practices. Review their policies before providing personal information.

14. Data retention & removal

We retain customer data only as long as necessary for our business and legal requirements (including warranties, returns and record-keeping). When no longer needed, personal information may be securely deleted, anonymised or archived.

You can request deletion (subject to legal retention obligations) by emailing privacy@foreveryhome.com.au.

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© For Every Home. This policy complies with the Privacy Act 1988 (CTH) and the Australian Privacy Principles (APPs).

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