Step by Step Help Document for your Shopping Experience
How to Shop on For Your Home A Step-by-Step Guide
Shopping on For Your Home is easy once you know the steps. This guide will walk you through everything from finding products to completing a purchase and managing your account. Each section below covers a specific task with clear, numbered steps. Follow along and enjoy a smooth shopping experience on For Your Home!
1. Browsing and Searching for Products
Finding the right product is the first step. You can browse by categories or use the search function:
Visit the Homepage: Go to For Your Home homepage. You’ll see a menu (often at the top of the page) with product categories. Hover over or click a category (e.g. Furniture, Decor, etc.) to see sub-categories in a dropdown. Selecting a category will show all products in that section.
Navigate Categories: On a category page, you can refine what you see. Look for options to switch between List or Grid view, sort products (by name, price, rating, etc.), or filter by sub-category. For example, you might sort by price “Low to High” to find budget-friendly items.
Use the Search Bar: If you know what you need, use the search box typically located at the top of the site. Click the search field, type keywords (like “sofa” or a product code), and hit Search (or press Enter). The search will look through the store’s product catalog for matches. Results will show products related to your keywords.
Review Search Results: The results page will list products matching your query. If there are many results, use the sorting options to organise them. You can usually sort by relevance, price, or newest. If you don’t find what you want, try different keywords or check spelling.
Tip: Not sure where to find something? Start with a broad term in the search, then use category filters or more specific keywords to narrow down. Also, the site’s homepage may feature Featured or New products – a great way to discover popular items.
2. Viewing Product Details and Availability
Select a Product: Click on the product’s name or image from any listing or search result. This opens the Product Details page for that item.
View Product Information: On the product page, you’ll see the product title, price, and often a brief description right away. Important details like the product code/model, Availability (stock status), and price are displayed near the product images.
Examine Photos and Description: Click the main product image to enlarge it. Browse additional thumbnails for more angles or use cases. Scroll down for the full product description and reviews, if available.
Check Availability and Variants: Choose required options like size or colour before adding to cart. The site will prompt you if you skip these.
Review Price and Promotions: Check for discounts, strike-throughs, and deals. Promotions may be listed like free shipping or bundle offers.
Tip: Scroll further down for Reviews or Q&A, if available. Clicking images enlarges them to help you inspect product quality before buying.
3. Adding Products to Your Cart
Choose Quantity (and Options): On the product page, find the Quantity field (usually set to “1” by default). If you want more than one of this item, enter the desired number. If the product has required options (like selecting a variant), make sure you have chosen those.
Click “Add to Cart”: Press the Add to Cart button near the price. Once clicked, the site will show a success message and update your cart.
Verify the Item in Cart: Hover over or click the Shopping Cart icon to view the item in your cart, including name, quantity, and subtotal.
Continue Shopping or Proceed: Either browse for more products or proceed to checkout. You can add multiple items to the cart.
Tip: Use quick Add to Cart from category or search listings. If a product has required options, you’ll be redirected to its full page before adding.
4. How to Register or Log In
Go to the My Account/Login page: Look for a My Account link at the top or bottom of the site. Click it to access login and registration options.
Register a New Account: Fill in your name, email, phone, and a secure password. Agree to terms and click Continue. You’ll see a success message and possibly get a welcome email.
Log In to an Existing Account: Enter your email and password. Use the Forgot Password link if needed to reset via email.
Account Dashboard: After logging in, access features like order history, address book, wishlists, and more under My Account.
Tip: Registering allows order tracking and saves details for faster checkout. Use the same email if you've ordered as a guest before.
5. Using the Shopping Cart and Proceeding to Checkout
Open Your Shopping Cart: Click the cart icon in the top-right and choose View Cart to review your items.
Review Items and Quantities: Adjust quantities or remove items. Ensure all selections are correct before proceeding.
Apply Coupons or Vouchers: Enter discount codes or gift vouchers on the cart page to apply savings.
Estimate Shipping (Optional): Enter your postcode to view estimated shipping costs before checkout.
Proceed to Checkout: Click the Checkout button to start the secure order process.
Tip: Review your subtotal and any discounts before moving on. Guest checkout is available if you’re not logged in.
6. Selecting Shipping and Payment Methods
Enter Billing Details: Provide your name, address, and contact info. Saved details may autofill if you're logged in.
Enter Shipping Details: Choose “Same as billing” or provide an alternate delivery address.
Shipping Method: For Your Home, automatically selects the best shipping option for your region. It will be shown as “Shipping Cost.”
Estimate Shipping on Product Pages: Enter your postcode to view regional rates, like “TAS Metro” or “VIC Regional.”
Choose a Payment Method: Select from options like PayPal, Credit Card, Afterpay, or Bank Transfer. Complete any extra prompts to verify payment.
Review Order Summary: Double-check all order info before placing your order: items, address, shipping, and total cost.
Tip: Fix any errors using edit buttons before placing the order to avoid delivery issues or payment rejections.
7. Completing Your Purchase
Confirm and Place Order: Review all order details and click Confirm Order to finalise your purchase.
Payment Processing: Complete any payment steps required by your chosen method (e.g., PayPal login or card entry). Don’t refresh the page while payment is processing.
Order Confirmation: A confirmation page and email with your order number will be shown. Save these for your records.
Follow-Up: You’ll get another email when your item ships, often including a tracking number.
Tip: Didn’t receive your confirmation email? Check spam/junk folders and save your order number for quick reference later.
8. Contacting Customer Service via our HelpDesk
Find Our HelpDesk: Use the HelpDesk link in the footer or header of the website.
Fill Out the Enquiry Form: On the HelpDesk page, enter your name, email, and message. Be clear about your issue or question.
Submit Your Message: Complete any CAPTCHA and click Submit. You’ll receive a confirmation message.
Wait for a Response: Our support team typically responds within 1–2 business days via email.
Tip: Include relevant details like Order Number or Product Name to speed up support replies. You can also check our Knowledge Base for instant answers.
9. How to Track Your Orders
Log In to Your Account: Use the same account you ordered with to access tracking features.
Go to Order History: Click My Account > Order History to see past orders.
View Order Status: Each order will show its current status such as Pending, Processing, Shipped, or Complete.
Order Details: Click the order ID to view full details including shipping address and updates. If a tracking number is available, it will be shown here and also emailed.
Shipping Confirmation Emails: Watch for an email when your order ships – it usually contains a tracking link.
Tip: If you checked out as guest, rely on your email confirmations. For regular tracking, consider registering for an account to access Order History anytime.
7. Completing Your Purchase
Confirm and Place Order: Review all order details and click Confirm Order to finalize your purchase.
Payment Processing: Complete any payment steps required by your chosen method (e.g., PayPal login or card entry). Don’t refresh the page while payment is processing.
Order Confirmation: A confirmation page and email with your order number will be shown. Save these for your records.
Follow-Up: You’ll get another email when your item ships, often including a tracking number.
Tip: Didn’t receive your confirmation email? Check spam/junk folders and save your order number for quick reference later.
8. Contacting Customer Service via our HelpDesk
Find Our HelpDesk: Use the HelpDesk link in the footer or header of the website.
Fill Out the Enquiry Form: On the HelpDesk page, enter your name, email, and message. Be clear about your issue or question.
Submit Your Message: Complete any CAPTCHA and click Submit. You’ll receive a confirmation message.
Wait for a Response: Our support team typically responds within 1–2 business days via email.
Tip: Include relevant details like Order Number or Product Name to speed up support replies. You can also check our Knowledge Base for instant answers.
9. How to Track Your Orders
Log In to Your Account: Use the same account you ordered with to access tracking features.
Go to Order History: Click My Account > Order History to see past orders.
View Order Status: Each order will show its current status such as Pending, Processing, Shipped, or Complete.
Order Details: Click the order ID to view full details including shipping address and updates. If a tracking number is available, it will be shown here and also emailed.
Shipping Confirmation Emails: Watch for an email when your order ships – it usually contains a tracking link.
Tip: If you checked out as guest, rely on your email confirmations. For regular tracking, consider registering for an account to access Order History anytime.
10. How to Request a Return or Refund
Access the HelpDesk: Click HelpDesk in the header or footer, or visit our HelpDesk.
Submit a Return Ticket: Click “Submit a Ticket” and choose Returns, or go directly to Return Ticket Form.
Fill the Return Form: Enter the product name, reason for return, packaging condition, and your preferred resolution (refund, exchange, store credit). Add details in the comments box.
Submit the Request: After submission, a confirmation will appear and you'll receive email updates on the status.
Track Your Return: Click “View Tickets” in HelpDesk to follow up. You’ll see status updates and replies from our team.
Await Instructions: If approved, you’ll receive return address and instructions. Otherwise, we may request more info.
Return the Item: Pack the item securely, include documentation, and post using a tracked service.
Refund or Exchange Processing: Once received and verified, we’ll issue a refund to your original payment method or send your replacement.
Tip: Keep your shipping receipt and tracking ID until your return is completed. Always ensure items are returned in acceptable condition.
11. Managing Your Account Details
Access Account Settings: Log in and click “My Account” to manage personal information.
Edit Personal Info: Update your name, phone, or email under “Edit your account information.”
Change Password: Select “Change your password” and enter your new secure password.
Manage Address Book: Add, edit, or remove saved billing and shipping addresses.
Newsletter Preferences: Subscribe or unsubscribe from our newsletter via the “Newsletter” link.
Tip: Keeping your contact details updated ensures smooth deliveries and timely support. Use a strong password and update it periodically.
12. Creating and Managing Wishlists
Add to Wishlist: Click the heart icon on product listings or detail pages. You must be logged in to save.
View Your Wishlist: Go to My Account > Wish List to view saved items.
Buy from Wishlist: Use the Add to Cart option on saved items when you're ready to purchase.
Check Stock & Availability: Items show live availability so you know when to act.
Access Anywhere: Wishlists sync to your account, so they're available across devices when logged in.
Tip: Wishlists are great for future purchases and sharing gift ideas. Use them to organize your favorite finds!